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Allstate® Roadside Services
Leadership Team



Meet our dedicated leaders

Joan Trach, Chief Operating Officer

Joan Trach is the chief operating officer and vice president of Allstate Roadside Services. She is responsible for operations, including the tow provider network, assistance centers, service operations more...

Rob Johnson, On-demand Channel Director

Rob Johnson is the On-demand Channel Director for Allstate Roadside. In this key leadership role, Rob will continue the development and growth of two strategic programs. more...

Charlie Breit, Consumer Products Director

As Consumer Products Director, Charlie is responsible for strategic positioning, streamlining and growth of retail accounts, such as Allstate Insurance, AARP and others. The Consumer Products team more...

Brian Dieringer, PMO and Compliance and Operational Risk Director

Brian leads the Program Management Office, Compliance and Operational Risk areas of Allstate Roadside. He is responsible for the coordination of major growth and operational initiatives, compliance more...

Srinivas Attipalli, Director of Data Analytics

Srinivas has 15 years of experience in leading Business Intelligence, Advanced Analytics and Data Management initiatives across a broad spectrum of industries including Healthcare, Manufacturing, more...

Jason Stevens, Operations Support Director

As Operations Support Director, Jason is responsible for client billing, provider payment, provider administration support and provider compliance within Allstate Roadside. Jason joined more...

Patrick Soule, Information Technology Director and CIO

Patrick is responsible for leading all technology strategy and delivering on outcomes. He is a seasoned, energetic Information Technology and business operations leader with a proven record of delivering more...

Alberto Anguiano, Finance Director

As Allstate Roadside Services' finance director, Alberto oversees pricing, financial planning and analysis, as well as business strategy and measurement. more...

Ayen Torchik, Account Management and Assistance Center Director

Ayen is responsible for client account management as well as Roadside's assistance centers. He oversees the merged teams that collaborate regularly to enhance scalability and transformation. This alignment more...

Matt Gibson, New Business Models and Process Director

Matt leads Roadside's New Business Models and Processes team, and is responsible for developing, solutioning and implementing vehicle assistance programs across multiple industries and channels. more...

Erin Elliott, Business Development Vice President

As Business Development Vice President, Erin is responsible for the development and growth of strategic relationships. She implements roadside programs that differentiate and optimize customer service modeling more...

Dan Trainor, Business Development Vice President

Dan is responsible for new business growth and establishing strategic partnerships with a key focus on mobility solutions for automotive OEM, insurance, rental car, fleet and retail clients. more...

Anthony Banks, Assistance Center Strategy Director

As Assistance Center Strategy Director, Anthony is responsible for driving Allstate Roadside's servicing strategy including digital innovation, operational efficiency and customer experience transformation. more...

ECC Monitor: OK