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Allstate® Roadside Services
Leadership Team



Meet our dedicated leaders

Pam Dufour, President

Pam Dufour joined Allstate Roadside Services as President in September of 2014. Formerly, she was with Allianz Global Assistance where she served as chief operating officer, Americas region. In this role, she had responsibility for operations strategy in North and South America more...

Joan Trach, Chief Operating Officer

Joan Trach is the chief operating officer and vice president of Allstate Roadside Services. She is responsible for operations, including the tow provider network, assistance centers, service operations more...

Lewis Scott, National Business Development Leader

Lewis joined Allstate Roadside Services in September of 2015 to lead Business Development and Account management. more...

Alberto Anguiano, Finance Director

As Allstate Roadside Services' finance director, Alberto oversees pricing, financial planning and analysis, as well as business strategy and measurement. more...

Rob Johnson, On-Demand Channel Director

Rob Johnson is the On-Demand Channel Director for Allstate Roadside Services. In this key leadership role, Rob will continue the development and growth of two strategic programs. more...

Govind Balu, Data and Analytics Director

Govind Balu joined Allstate Roadside Services in April 2015 as Director of Data Analytics. With more than 22 years' industry experience, Govind is responsible for creating business data models and leading more...

Kamal Natarajan, Vice President & Divisional Chief Information Officer

Kamal Natarajan joined Allstate Roadside Services in 2015 as Vice President & Divisional Chief Information Officer. In this role, he is responsible for the development of the technology strategy more...

ECC Monitor: OK